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Privacy Policy

Business South is committed to protecting your privacy. This statement describes how we collect and use personal information about people who interact with us or visit our websites. The terms of this statement may change, so please check it from time to time.

If you have any queries about this privacy statement, please call 02380 381930 or email info@businesssouth.org

How/where do we collect information?

We obtain personal information from you when you enquire about our services, website, online forms, events, training courses or business advice. We may ask for this over the telephone, via email or online.

What information do we collect?

The personal information we collect can be name, address, occupation, business details, email address, telephone number. 

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Business South emails. We may use this information to personalise the way our website is presented when users visit them, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information that does not identify individual visitors to our websites.

How do we use this information?

We will use your personal information:

  • To provide you with the services, products or information you have requested
  • To create an account for you if you register with us
  • For administration purposes
  • To further our organisational aims, including for marketing activities
  • Update you on activities, events and new products
  • Hold preferences about what information you want to receive 

Lawful Contact

We adhere to the following six reasons for collecting, storing, analysing and using your data.

  • Consent
  • Contract
  • Legal Obligation
  • Vital Interest
  • Public Task
  • Legitimate Interest

Keeping data safe/Storage

Your personal information and details of the enquiries received are stored on a secure database in the UK/EU.

Your choices - access to your own information/lodging a complaint

  • You have a choice about whether you want to receive information about our progress and activities.
  • We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted.
  • If for any reason you wish to have your personal details removed/rectified/change of use from our records, please contact us. You can change your marketing preferences at any time or make a formal complaint by contacting our Data Protection Lead, John Mitchell by phone 01252 319727 or email info@enterprisefirst.co.uk

How do we protect personal information?

All of our online forms are protected by encryption. We also use a secure server when you make a payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary* for the purposes for which it is used.

*This is programme and service dependant but the maximum time is six years.

Will we disclose the information we collect to outside parties?

Only if we are contractually or legally obligated to do so. We will make you aware if this is the case.

We will never sell your information or data.

We will never share your data with any other organisation, except when we employ a third party to help us with projects, such as when we use mailing companies and associated organisations and suppliers for the purpose of completing tasks, such as mailing you or updating your personal information and providing services to you such as software Licenses.

Where we use service providers we will make sure there are appropriate controls in place, and they must always sign a confidentiality agreement where your data is kept securely and only used for the purpose of a Business South project for which they have been appointed. We will ensure that our contracted third parties will not keep your information, and will only use it on our behalf and as we have instructed. To be clear, no third party ever keeps or passes on any data that we share with them, and we ensure that any third party we use has appropriate data security in place.

Links

Our websites may include links to websites run by other organisations. Business South is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.

Changes

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

Use of cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: info@businesssouth.org

May 2018


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